In accordance with the 48th Fighter Wing’s efforts to continue to protect the health and safety of our
community facility hours of operation may be impacted.

RAF LAKENHEATH POST OFFICE UPDATE

The United States Postal Service’s (USPS) handwritten declaration form(s) are phasing out and will no longer be accepted starting Thursday, September 3 2020. To comply with the new USPS mandate, see the below two options.

Option 1: Customer Login/Registration

Use the USPS Click-N-Ship feature by visiting https://cns.usps.com Create a free account, complete your customs declaration form(s) and pay for your packages using one of several USPS approved credit cards.

Option 2: Guest Sign In

You can also print a customs declaration form on usps.com without creating an account. Pay at the Outbound Mail window when presenting your package(s) for mailing out at https://www.usps.com/international/customs-forms.htm

What are we doing for you?

We will have two Click-N-Ship kiosks located in our Outbound Mail lobby with step-by-step instructions to better assist you with this process

*Please note when choosing a shipping date from the list provided, the date chosen must be the same date you mail out your package(s). Otherwise, you will be required to complete a new online customs form(s).

Holiday Mailing Deadlines

Holiday Mailing Deadlines

The 2020 recommended holiday season mailing deadlines for Air Force customers assigned to the European theater are:

  • USPS Retail Ground/Space Available Mail (SAM) – Nov. 27, 2020
  • First Class Mail/Priority Mail – Dec. 11, 2020
  • Priority Mail Express Military Service (PMEMS) – Dec. 18, 2020

These dates are for mail originating in Europe and destined to locations in the United States. Customers in the United States who mail to European APO/FPO/DPO addresses normally use similar recommended mailing dates.

“U.S. Air Forces Europe and Air Forces Africa postal patrons should plan ahead and mail early to ensure letters, cards and packages arrive to intended U.S. destinations in time for the holidays,” said Lionel Rivera, USAFE Air Postal Squadron Postal Operations Flight.

Customers can avoid long lines at the post office when they mail early and can take advantage of using the cheaper, although slower, USPS Retail Ground/SAM service military post offices offer in Europe.

"USPS Retail Ground/SAM service takes longer to arrive at the end destination and moves via ground once it arrives in the states", said Rivera.

Customers who want faster service should consider using priority mail or priority mail express military service if available. This costs more but these classes of mail get preferred and/or expedited service.

Most mail accepted at military post offices in Europe is flown to the U.S. on commercial aircraft. Once mail arrives stateside, it's transported based on the service selected and paid for.

Customers should keep in mind that packages transiting through the mail stream are handled numerous times, and therefore proper packaging is very important. The following USPS mailing tips are provided to help ensure packages arrive safely and undamaged:

The Box

Choose a box with enough room for cushioning material around the contents. Sturdy paperboard or corrugated fiberboard boxes are best for weights up to 10 pounds. If reusing a box, cover up or mark-out any old labels and markings.

USPS Provided Boxes

Priority Mail Express and Priority Mail boxes are available at no cost to the customer at the post office for items sent using either of these services.

Cushioning

Place cushioning around your items. Close and gently shake the box to see whether there is enough padding. Place an extra address label with the delivery and return addresses inside the package to ensure it can be delivered in case the outside label becomes damaged or falls off.

Sealing

Tape the box shut and reinforce the seams with 2-inch wide tape. Use clear or brown packaging tape, reinforced packing tape, or paper tape.

Liquids (Some host country restrictions apply, check with your post office personnel)

Nonflammable, nonhazardous liquids are acceptable to mail, if sealed inside a waterproof container. The outer container with the address label should also be strong and securely sealed. Mailers must mark the outer container of a mailpiece containing liquid to indicate the nature of the contents, and annotate “this side up” on the package. Packages containing liquids need to be carefully packed to withstand the grueling transportation journey.

Size

The weight of each package cannot exceed 70 pounds. For customers planning to use Priority Mail Express Military Service or Priority Mail services for faster delivery, length plus girth (distance around the thickest part of the package) cannot exceed 108 inches. The total cannot exceed 130 inches when using USPS Retail Ground/SAM.

Correct Address

Using a complete and correct address is critical for timely delivery. To find the correct spelling of a city name and state abbreviation or to find a ZIP-Code, visit www.usps.com. Print or type the delivery address parallel to the longest side of the package. Type or print clearly with a pen or permanent marker so that the address is legible from an arm’s length away.

Return Address

Print or type the address in the upper left corner on the same side of the package as the delivery address.

USPS Extra Services

Extra services can provide additional protection and peace of mind.

  • Adult Signature - Requires the signature of someone 21 years of age or older at the recipient's address.
  • Certificate of Mailing - Provides evidence of mailing.
  • Certified Mail - Provides proof of mailing at time of mailing and the date and time of delivery or attempted delivery.
  • Insured Mail - Provides coverage against loss or damage up to $5,000. Fee based on value of item.
  • Registered Mail (service not available at all locations) - Provides maximum security. Includes proof of mailing at time of mailing and the date and time of delivery or attempted delivery. Insurance can be added up to $50,000. Fee based on value of item.
  • USPS Tracking - Provides the date and time of delivery or attempted delivery. Free with select services.
  • Signature Confirmation - Provides the date and time of delivery or attempted delivery and the name of the person who signed for the item. Customers can request a printed copy of the signature.
  • Return Receipt - Provides a postcard or electronic notification with the date of delivery and recipient signature.
  • Restricted Delivery - Confirms that only a specified person, or authorized agent, will receive a piece of mail.
  • Special Handling — Fragile - Is a domestic extra service offered to our customers for a fee to enhance their shipping options, but does not insure the item against loss or damage.

Customs Declaration Form

All mail originating outside of the U.S. is subject to customs examination. Mailers are responsible for accurately completing USPS customs forms when mailing packages containing dutiable goods to the United States. Mailers are also required to certify the information provided is correct and the items do not contain any dangerous articles, or articles prohibited by legislation or by postal or customs regulations. Recent USPS policy change derived from Global Trade Compliance requirements resulted in USPS phasing out handwritten customs declaration forms. This means that pre-printed, hard copy PS Form 2976, PS Form 2976-A, and PS Form 2976-B customs declaration forms are no longer accepted.

Customers can avoid waiting in line longer at post office finance windows if they complete an online customs declaration form using the USPS website prior to presenting packages for mailing at the APO. In addition, some post offices will make available or offer a separate, expedited mail acceptance window as an incentive for customers who arrive at the post office with online, pre-printed USPS electronic customs declarations.

Customers have several options available to them when completing required electronic customs declarations using the USPS.com website:

Option 1: Customers can chose the USPS Click-N-Ship feature to establish an account, complete their customs declaration and pay for their mailing using one of several USPS approved credit cards.

Option 2: Customers can print a customs declaration at home on the USPS website without establishing an account and then pay at the postal finance window when presenting their parcels and packages for mailing.

Option 3: Customers can use the customer work station (if available) at the APO to go online and complete a customs declaration before presenting mail pieces at the postal finance window.

Option 4: Postal patrons who do not present articles for mailing with an online declaration can still mail their packages using the hard copy PS Form 2976-R, USPS Customs Declaration and Dispatch Note declaration form. However, the accepting finance mail clerk must enter the information from the PS Form 2976-R into the Customs Border Protection Manifest system via the USPS Point of Sale retail terminal with the customer present, as clarifying questions may be required to ensure that PS Form 2976-R contains accurate and complete data to complete the mailing transaction. This will result in longer customer waiting times and longer lines at the post office finance windows.

Contact your local installation postmaster for additional information on customs form requirements and for advice on the best service to use based on your mailing needs.

https://www.usafe.af.mil/News/Article-Display/Article/2367500/2020-recommended-holiday-season-mailing-dates-mailing-tips/

Wanting To Volunteer?

We will begin accepting volunteers starting 31 AUGUST 2020.

What?:Volunteer Solicitation to assist the post office.


Where?: Building 1025 RAF Lakenheath Post Office


Who?/POC: For questions/concerns please contact TSgt David Morris/SrA Caleb Brown/A1C Hunter Sonju at DSN: 226-2370


Why?: Give back to the base community and assist Post Office

All volunteers *must* be 16 or older & adhere to COVID screening procedures/complete a questionnaire before entry into the building.
1.) Answer no to all questions on the questionnaire and show no symptoms upon arrival
2.) Have a temperature less than 38 degrees Celsius or 100.3 degrees Fahrenheit (we will take temperatures before entry to the building)
3.) Have a proper cloth face mask.

No more than 4 volunteers per time slot are permitted.


Day time slots:
1000 – 1100
1100 – 1200
1200 – 1300
1300 – 1400
1600 – 1700

Nights:
1700 – 1800
1800 – 1900
1900 – 2000
2200 – 2300
0000 - 0100

Temporary Mail Disposition

Mailbox Holding and Authorization

If you’re a deployed service member, quarantined, or a spouse of a deployed member, you have the option to place your mailbox in a hold status using a DD Form 2258, Temporary Mail Disposition Instructions, or by e-mailing our organizational box at This email address is being protected from spambots. You need JavaScript enabled to view it. Please include: name, box number and reason for hold.

Additionally, you may authorize an individual to collect mail on your behalf by completing the PS Form 3801, Standing Delivery Order, see attached and return to our org box for processing.” Note: Standing delivery Orders are limited to a six month time frame.

Proper completion of the PS Form 3801:
1. Customer will put a start and end date at the top of the form
2. Name and Address of customer
3. Date submitted
4. Signature and title of person authorized to sign (Generally the customer comes to our customer service window to sign in from of one of our clerks). This might be our biggest challenge since not all dependents have a way to print the form, sign and send it back to our organizational email address.
5. Telephone number
6. Under Agent Name they will print the individual that will pick up their mail. *That individual must present a valid ID at the window when picking up mail*
7. Restricted delivery and Adult signature Restricted Delivery must be checked if they allow the authorized individual to pick up accountable mail and sign for the items

Post Office Customer Service

First and Last

Holiday Deadlines

2020 European Holiday Mail Season Recommended Mailing Dates

Please ensure to mail your packages before the following mailing deadlines to ensure they reach their destination before 25 December.

  • USPS Retail Ground/Space Available Mail (SAM) - 27 November 2020
  • First Class Mail - 11 December 2020
  • Priority Mail - 11 December 2020
  • Priority Mail Express Military Service (PMEMS) - 18 December 2020

Hours

Finance/Mailing out:
Monday-Wednesday & Friday: 10am-5pm
Thursday: 11am-5pm
Saturday: 10am-5pm
Sunday: Closed
Priority Express can not be accepted after 3pm


Package Pick Up:
Monday-Wednesday & Friday: 10am-6pm
Thursday: 11am-6pm
Saturday: 10am-6pm
Sunday: Closed


Night Shift Package Pickup:
Mon-Fri: 7am-8am


Customer Service/In & Out processing/Claims:
Monday-Wednesday & Friday: 10am-4pm
Thursday: 11am-4pm
Saturday & Sunday: Closed

Sponsors can email our Customer Service team at This email address is being protected from spambots. You need JavaScript enabled to view it. with a copy of orders of who they are sponsoring to obtain a mailing address to avoid a visit to the Post Office. Once received the Customer Service team will email the sponsor with the individuals mailing address. Please notify members who are being sponsored that we are unable to give out their mailbox combination until they in-process with the Post Office upon arrival.


All services are closed on all federal holidays, family days, and goal days.

About Us

The 48 FSS is proud to welcome the Lakenheath Post Office to our family. The United States Postal Service is an independent agency of the United States federal government, responsible for providing postal service in the United States, including its insular areas and associated states. It is one of the few government agencies explicitly authorized by the United States Constitution.

Find Us

Contact Us

Building
1025

Phone
DSN 226-3548


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